Shipping & delivery
Shipping & Delivery Policy
At Vitalaon, we believe that shopping should be just as enjoyable as using our products. That’s why we offer easy, fast, and completely free delivery, ensuring your favorite items are delivered straight to your door. Below you’ll find everything you need to know about our hassle-free delivery service.
Order Processing Time
We process your orders quickly so you can enjoy your Vitalaon products as soon as possible.
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Order processing time: 1–2 business days
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Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery every step of the way.
Free Shipping – No Conditions
We are proud to offer 100% free shipping with no hidden fees, no special conditions, and no minimum order value. Whether you’re ordering a single item or multiple products, your order will be delivered free of charge.
This is our way of saying thank you for choosing Vitalaon.
Shipping Methods & Delivery Times
Estimated delivery times:
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Standard Shipping: 3–5 business days (free on all orders)
Please note that delivery times are estimates and may vary slightly due to carrier delays, public holidays, or other unforeseen factors.
Product Availability & Substitution Policy
In the event that a product is temporarily out of stock, Vitalaon reserves the right to ship a functionally equivalent replacement product of equal or greater value.
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The replacement product will serve the same purpose and functionality as the originally ordered item.
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If the customer does not wish to keep the replacement product, it may be returned in accordance with our Return & Refund Policy.
Accurate Address for Smooth Delivery
To ensure timely delivery, please provide complete and accurate shipping information, including:
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Full name
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Valid phone number
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Detailed address (including apartment or unit number, if applicable)
We cannot be held responsible for delays caused by incorrect or incomplete address details. Please double-check your information before placing your order.
Track Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking link. Use this link to monitor your package.
If you experience any issues with tracking, our support team is happy to assist you.
What If There’s a Problem?
At Vitalaon, your satisfaction is our priority. If something doesn’t go as planned, we’ll make it right:
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Missing package: If your order has not arrived within the expected timeframe, please contact us for assistance.
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Delivery delays: Check your tracking information and reach out to us if delays persist.
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Damaged items: If your order arrives damaged, please email us within 7 days of delivery and include clear photos so we can resolve the issue promptly.
International Shipping
We proudly ship internationally so you can enjoy Vitalaon products wherever you are.
For international orders:
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Customs duties, taxes, or additional fees may apply depending on your country’s regulations and are the responsibility of the customer.
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Delivery times may vary due to customs clearance procedures.
Contact Us
If you have any questions or need assistance, our team is always here to help.
Email: info@vitalaon.com
Phone: +27 72 584 9136
Address:
27 Silverleaf Crescent
Sandton, Johannesburg
2196
South Africa
Thank you for choosing Vitalaon. We are committed to providing a smooth shopping experience and reliable delivery service. Your satisfaction is our priority, and we look forward to serving you.