Return & refund policy

Returns & Refund Policy

At Vitalaon, your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy carefully before submitting a return request.

1. Return Eligibility

We accept returns under the following conditions:

  • Return period: Items may be returned within 60 days of delivery.

  • Condition: Items must be unused, unopened, unwashed, and in their original condition, including all original packaging and seals.

2. Non-Refundable Items

For hygiene, safety, and consumer protection reasons, the following items cannot be returned or refunded if they have been opened or used:

  • Creams

  • Oils

  • Skincare products

  • Health & personal care products

Once these products are opened, used, or unsealed, they are strictly non-refundable, even if only partially used.

This policy applies regardless of personal preference, sensitivity, or dissatisfaction after use.

3. Hygiene-Sensitive Products

The following items are non-returnable, unless defective upon arrival:

  • Earrings

  • Underwear

  • Swimwear

4. How to Request a Return

To request a return, please follow these steps:

  1. Contact us first
    Email info@vitalaon.com with your order number and reason for return.

  2. Return approval
    Our support team will review your request and confirm whether your return is eligible.

  3. Pack your return securely
    Returned items must be properly packaged to prevent damage during transit.
    Include your order number inside the package.

  4. Send your return
    Approved returns must be shipped to the address provided by our support team.

  5. Wei Xinhong
    Address: Lane 1177, Jianlan Road
    City: Ningbo
    Postal Code: 315100
    Province: Zhejiang
    Country: China

5. Return Shipping Costs

  • Customers are fully responsible for return shipping costs.

  • We do not provide prepaid return labels.

  • Shipping fees are non-refundable.

We strongly recommend using a shipping method with a tracking number, as we cannot be held responsible for lost or untracked return shipments.

6. Refund Processing

Once your return has been received and inspected:

  • Refunds are processed within 5–7 business days

  • Refunds are issued to the original payment method

If the order was paid using store credit or a gift card, the refund will be issued as store credit.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email info@vitalaon.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

If the issue is confirmed, we will offer a replacement or refund.
In these cases only, return shipping costs may be covered by Vitalaon.

8. Final Sale Items

Items marked as sale, discounted, or final sale are non-refundable, unless they arrive damaged or defective.

9. Important Notes

  • Returns sent without prior approval will not be processed.

  • Used, opened, or tampered products will be refused and not refunded.

  • Personal reactions or dissatisfaction after use do not qualify for a refund.

10. Contact Information

If you have questions regarding this policy or need assistance, please contact us:

Email: info@vitalaon.com
Phone: +27 72 584 9136

Thank you for choosing Vitalaon.
We are committed to transparency, hygiene safety, and fair policies that protect both our customers and our products.