Privacy policy

Privacy Policy

Vitalaon respects your privacy. Your email address and personal information are safe with us. We do not sell, rent, or share your personal data (such as your email address, name, or other identifying information) with third parties without your consent. We only collect, store, and use your personal data to tailor content, services, and advertising to your preferences and interests.

Purchasing Products

Payment

When you purchase products through the Vitalaon service, you may be required to provide payment details such as credit card information or another payment method. You represent and warrant that the payment information you provide is accurate and that you are authorized to use the selected payment method. You are responsible for any taxes associated with your purchases.

Risk of Loss & Cancellation

Ownership and risk of loss for products pass to you upon delivery of the items to the carrier. We reserve the right to cancel any order at our discretion and for any reason.

Our Commitment to Protecting You

Vitalaon is owned and operated by Vitalaon (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring that customer data is never shared with third parties for commercial purposes. The information you provide is used to:

  • Respond to inquiries

  • Process orders

  • Improve our services

  • Personalize your shopping experience

  • Communicate with you

By using our website, you agree to this Privacy Policy and our Terms & Conditions. If you do not agree with this policy, please do not use our website. This policy applies only to information collected through this website and not through other sources.

Personally Identifiable Information (PII)

We collect personally identifiable information (“PII”) only when you voluntarily provide it, such as during registration, checkout, or when contacting us.

This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information

We may also collect your IP address to help diagnose server issues, administer our website, and gather demographic data.

Use and Disclosure of Personal Data

We process personal data in accordance with applicable data protection laws.

Your personal data is used to:

  • Provide and operate our services

  • Process payments and orders

  • Communicate with you

  • Improve our business and marketing efforts

We do not sell or rent your personal data to third parties. However, we may share data with trusted third-party service providers (such as payment processors, shipping partners, or customer service providers) solely for the purpose of operating our services.

We may disclose personal data if required to:

  • Comply with legal obligations

  • Respond to lawful government requests

  • Enforce our Terms & Conditions

  • Protect our rights, property, users, or the public

Your data may be transferred and processed internationally, including outside the European Economic Area (EEA). By using our services, you consent to such transfers.

Cookies

We use cookies to enhance your browsing experience. Cookies allow us to recognize returning visitors, improve website functionality, and analyze user behavior.

You may disable cookies in your browser settings; however, this may affect the functionality of the website.

Third-party advertisers or ad servers may also place cookies on your device. These cookies are governed by the respective third parties’ privacy policies.

Our website is not intended for use by individuals under the age of 18.

Email Communication

We may send you emails for the following purposes:

  • Order confirmations and account notifications

  • Customer service communication

  • Newsletters and promotional offers

  • Service updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Data Security & Retention

We store your personal data securely and in accordance with applicable laws and internal security policies. Personal data is retained for up to 3 years after the last interaction or as required by law.

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. By using our website, you acknowledge this risk.

Business Transfers

In the event of a merger, acquisition, sale of assets, or restructuring, your personal data may be transferred as part of the business transaction.

Customer Support & Data Access

If you have questions about this Privacy Policy or wish to access, correct, or delete your personal data, please contact us.

Third-Party Payment Disclaimer

Payments made through this website are processed by third-party payment providers. Your financial information may be shared with these providers in accordance with their privacy policies and terms.

Vitalaon is not responsible for how third-party payment providers handle your data.

Changes to This Privacy Policy

This Privacy Policy is part of our Terms & Conditions and may be updated at any time. Changes take effect immediately upon publication on the website. Continued use of the website after changes constitutes acceptance of the updated policy.

Intellectual Property & Service Content

All website content, software, trademarks, and service-related materials are the property of Vitalaon or its partners and are protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Store Name: Vitalaon
Email: info@vitalaon.com
Phone: +27 72 584 9136
Address:
27 Silverleaf Crescent
Sandton, Johannesburg
2196
South Africa